Questions and Answers

Get all your questions about the VIP Box answered

What are the payment methods?

  • Cash
  • Up to 2 installments without fees
  • from 3 to 6 installments with fees
  • PIX.

Can I make more than one purchase with the same credit card?

Yes. As long as the limit is respected:

-Individual tickets: Up to 4 tickets per day, per CPF (Brazilian tax identification number). -Combo: 1 combo per CPF.

Important: All orders will be subject to a registration analysis process. Business or corporate credit cards are not accepted.

Can I pay with more than one different payment method?

No, only one payment method can be used per purchase. If the chosen payment method is credit card, only one credit card can be used.

My order was not approved by the credit card company, what should I do?

All requests undergo a registration analysis and validation process of the payment information provided, managed by a third-party company specializing in this segment, in addition to verification of the cardholder’s usage profile, which is performed by the card issuer.

Check the message displayed and verify the following information:

  • See if you have already reached the maximum number of tickets per event.
  • Check if the card is enabled for online purchases and that there is
  • ufficient credit available.
    Check if it is indeed a credit card for online purchases.
  • Check if all the information is correct and if the card belongs to the registered account holder.

If, after checking all the above items, your purchase is not approved, contact the card issuer and explain what happened to better understand the reason for the payment refusal.

Is it possible to buy with a card issued abroad?

Yes, however, cards issued abroad do not have the installment payment function.

Important: Foreigners and Brazilians who use a credit card issued abroad must attempt to make the purchase using a registration with data related to the issuing country of this card.

How to cancel an order made through the website?

If you made the purchase through the Ticketmaster Brazil website (online purchase) and are within the cancellation period of up to 7 calendar days*, disregarding the purchase date, you can cancel the order by following the steps below:

1. Access the Ticketmaster Brazil website and log in;

2. Click on “My Orders”;

3. Select the order you wish to cancel; 4. Cancel your order by clicking on “Request Refund”

More information can be found at:

https://help.ticketmaster.com.br/hc/pt-br/articles/10493093942929-Como-cancelar-um-pedido-feito-pelo-site

Meeting Point

Coming soon

Can I make exchanges to my purchase at the time of pickup?

No. Pickup will only be allowed for the products listed on the purchase receipt (email with Ticketmaster QR Code).

I bought my ticket and didn't go to the VIP area, can I get a refund?

After the event, it is not possible to cancel the purchase even if you did not use the ticket.

I was robbed or lost my ticket kit, what do I do?

VerdeRosa – O Camarote is not responsible for kits delivered and subsequently lost due to loss, theft, robbery or any other means. Tickets are bearer instruments. Therefore, they only guarantee entry to those who hold them at the time of entry to the event, subject to compliance with the terms and conditions stipulated by law.

Can I leave and return to VerdeRosa at any time?

Yes. You can enter and leave as long as you do not leave the internal area of ​​the Sambadrome (Odd Sector). Wristband verification, facial recognition and shirt verification will be carried out at all entrances and exits of VerdeRosa. Guests will not be allowed entry without the shirt and identification wristband that will be given when picking up the kits.

Ticket Kit Access:

Wristband
T-shirt

What happens if the event is cancelled?

A refund will be automatically requested for all ticket purchasers. The full amount will be refunded. In case of event cancellation, the total purchase price will be returned. However, the event organizers are not responsible for any additional expenses involving accommodation, transportation, food, etc.

Are half-price tickets available?

LIESA and RIOTUR offer the opportunity for students, seniors, minors under 21 years old, public school teachers, and people with disabilities to purchase half-price tickets in all Special Grandstands, Popular Grandstands, and Individual Seats.

Laws (Federal) No. 10.741/2003, (State) No. 3364/2000, and (Municipal) No. 3424/2002 support this right. The exception is the Special Numbered Grandstands in Sector 9, sold by ABAV/RJ. These tickets are intended for travel agencies and for serving inbound tourism.

ATTENTION! The purchase of half-price tickets is a personal and non-transferable right. The ticket, when the purchase request is made (by phone), must originate from a unique code. It will not be allowed/permitted that the buyer, when reserving tickets that are not made using the exclusive half-price option, may, when paying for the reservation made normally, want to exercise the option that “one” or “one” of the tickets be half-price. The half-price ticket will be issued individually and personalized (with name and CPF). On parade days, the specially designated turnstile staff, in sectors 08 / even side and 09 / odd side, will check the ticket identification against the bearer’s documentation when they access Sambadrome.

Can I enter the VIP area without the official shirt or any of the identification accessories?

No. To enter or exit the VerdeRosa VIP area, you will need to be wearing the exclusive shirt and wristband for the day of the event.

Customization: Can I customize my shirt?

Yes, keeping the front print preserved.

Is there a customization service?

Yes, the customization service will be available at the Meeting Point.

Transportation In/Out?

Round-trip transportation to the Sambadrome is provided in executive-standard, air-conditioned vans, minibuses, and buses. The vehicles are properly accredited with stickers authorizing disembarkation at the official entrance of the VIP area.

Schedules

Schedule Opening time of the Samba Parade gates: 8 PM.

Opening of VerdeRosa: 9 PM.
The Special Group parades begin at 10 PM.
The Gold Series parades begin at 10:30

PM. The Champions’ Parade begins at 9:15 PM.

Minors

Minors In order to preserve the integrity of children’s hearing, the Juvenile Court of the Capital District of the State of Rio de Janeiro has established a minimum age limit of 5 years (complete) for entry into the Sambadrome.

Buffet

Coming Soon

Open Bar Premium

Coming Soon

Services:

All services are all-inclusive, meaning they will not incur any additional cost to the client as they are already included in the package price.

  • Beauty Area
  • Transfer in/out
  • Shirt Customization
  • Cloakroom Restrooms on all levels
  • Artistic Interventions

Attractions

Coming Soon

Parade Order 2026

GOLD SERIES FRIDAY (FEBRUARY 13)

– Unidos do Jacarezinho
– Inocentes de Belford Roxo
– União do Parque Acari
– Unidos de Bangu
– Unidos de Padre Miguel
– União da Ilha do Governador
– Acadêmicos de Vigário Geral

SATURDAY (FEBRUARY 14)

– Botafogo Samba Clube
– Em Cima da Hora
– Arranco do Engenho de Dentro
– Império Serrano
– Estácio de Sá
– União de Maricá
– Unidos do Porto da Pedra
– Unidos da Ponte

SPECIAL GROUP SUNDAY (FEBRUARY 15)

– Acadêmicos de Niterói
– Imperatriz Leopoldinense
– Portela
– Estação Primeira de Mangueira

MONDAY (FEBRUARY 16)

– Mocidade Independente de Padre Miguel
– Beija-Flor de Nilópolis
– Unidos do Viradouro
– Unidos da Tijuca

TUESDAY (FEBRUARY 17)

– Paraíso do Tuiuti
– Unidos de Vila Isabel
– Acadêmicos do Grande Rio
– Acadêmicos do Salgueiro

CHAMPIONS SATURDAY (FEBRUARY 21)

Parade Participant

I’m going to parade, can I leave and then come back? Can I store my costume?

Yes, you will have the opportunity to store your costume in our chapel. Upon leaving the VIP area, the customer must go to a parade participant service point (located in each sector), carrying the ticket used at the entrance to the samba runway. The parade participant be identified with a wristband that will guarantee return access to the VIP area.

NOTE 1: It is important to emphasize that this service is EXCLUSIVELY provided by the parade organizer (LIESA). At the end of the parade, more precisely at the dispersal area, the customer must go to the location designated: Return access for parade participants – Odd Sectors. Under no circumstances should a parade participant wishing to return to the VIP area leave a dispersal area other than the access mentioned above.

NOTE 2: The customer must keep their exclusive wristband on, even if they are wearing a parade participant wristband. Entry to the VIP area will not be possible if the customer does not have the exclusive access wristband.

Is smoking allowed in the VIP area?

Smoking is prohibited in any area inside the VerdeRosa VIP area, as determined by State Law No. 5.517 of August 17, 2009.
This includes electronic cigarettes. Smokers must go to the outdoor area located in front of the VIP area to smoke.